Please use this page as a guide as you learn more about what it might be like to be a resident of J & O Property Management. Please feel free to reach out with any additional questions to info@joholdings.net.

Credit Reporting
We report your payments to all three credit bureaus (Transunion, Experian, and Equifax). If rent payments are made on-time, your credit score can increase by up to 70 points.

Online Portal
Use our secure Online Portal to pay rent, view your lease documents, or submit maintenance requests.

24/7 Maintenance
Don’t sweat it! Day or night, we are always available to help resolve maintenance issues.

Home-Buying Assistance
Our Realtor, Ollie, is ready to help you transition to homeownership!

Reputable Vendors
We ensure that all maintenance vendors who service your home are trustworthy, professional, and insured.

Quick Communication
Sometimes you need answers quickly! That’s why we guarantee you will receive a response to all communication within 24-business hours.

RESIDENT BENEFITS

Can I add a roommate, sublease, or assign my lease?

When will I get my Security Deposit back after I move out?

How do I give my Move-Out Notice?

What is the J & O Property Management Pet Policy?

Do I need renter’s insurance?

When is rent due?

How can I pay rent?

What maintenance & repair items are my responsibility as the Resident?

How do I submit a non-emergency maintenance request?

What if I have an Emergency?

RESIDENT FAQ

If the emergency is life-threatening, dial 911 or contact your local Police Department. If you have an after-hours emergency maintenance situation, you can always reach us at 970-888-4201.

What if I have an Emergency?

RESIDENT LOG-IN

Routine maintenance requests should be submitted online through your Resident Portal.

How do I submit a non-emergency maintenance request?

Residents are responsible for certain maintenance & repairs, including but not limited to: replacing light bulbs; keeping the premises clean, safe, and sanitary; maintenance of interior drain lines (showers, bathtubs, toilets, sinks, washing machines, etc.); pest control; broken glass in windows & doors due to negligence.

What maintenance & repair items are my responsibility as the Resident?

RESIDENT LOG-IN

Our office is not open for in-person rent payments; however, we have several convenient options for paying your monthly rent: The best option is to sign up for FREE automatic ACH payments through your Resident Portal. Credit/Debit card payments are accepted through your Portal but do carry a transaction fee. Electronic Cash Payments are accepted at your local 7-Eleven or Walgreens store; email us for more information about this payment option.

How can I pay rent?

Rent is due on the 1st calendar day of every month by the end of the business day. In order to comply with all State & Federal Fair Housing laws, we are required to establish fair and consistent late fee policies.

When is rent due?

J & O Property Management REQUIRES that you purchase renter’s insurance. A good renter’s insurance policy can provide the following benefits:

Do I need renter’s insurance?

  • Protect your personal belongings in the event of fire, theft, or vandalism
  • Cover accidental damage to the property caused by you or one of your guests
  • Cover living expenses (hotel, meals, etc.) if your property becomes uninhabitable due to damage

CLICK HERE TO VIEW THE PET POLICY.

What is the J & O Property Management's Pet Policy?

RESIDENT LOG-IN

Per the terms of your Residential Lease Agreement, you are required to provide a minimum of 30-days’ written notice to move-out (“Move-Out Notice”). Please login to your Resident Portal to submit your move-out request..

How do I give my Move-Out Notice?

Per the terms of your Residential Lease Agreement, Any amount remaining from the Security Deposit, together with a written accounting for any portion retained, will be returned by mail to you (Tenant) not more than sixty (60) days after expiration of the lease Term.

When will I get my Security Deposit back after I move out?

Adding a Roommate will require an additional application, screening, and additional name on the lease if they are approved by J & O. Life happens, contact us.

Can I add a roommate, sublease, or assign my lease?

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